Our Guarantee, Return and Exchange Policy

We give you our word and a virtual hand shake that if you are not totally satisfied we will refund your money.  It is that simple!  Our mission is to provide you with friendly service and quality, authentic, handcrafted southwestern jewelry and artifacts made by genuine Navajo Indian Silversmiths from New Mexico and Arizona. Our jewelry is not just Indian assembled either.  It is actually designed and handcrafted by Navajo, Zuni, Hopi and Cherokee silversmiths with excellent talents and the love of their work shows.  

We have tried to take you back to a time when you knew the merchants by their first name and knew you could trust them for great customer service and quality products.  Knowing that the Internet can be a rather impersonal place, owner, Beverley Burklow, feels it doesn't have to be that way.  We try very hard to help you feel comfortable with your shopping experience with Southwest Affinity and want you to feel comfortable contacting us with any questions or concerns.  

Repairs:

We are hoping that you will never find the need for repairs, however, to be realistic we know that sometimes things may happen to your sterling silver jewelry.  If you find the need for a repair to the jewelry that you have purchased through us, please contact us at 502-275-5359.  I am sorry, our silversmiths only do repairs on jewelry that they make.

Return and Exchange Policy:

Southwest Affinity will refund the full purchase price of our standard item(s) returned LESS any shipping charges.  If an item is special ordered for you and not part of our standard catalog items, there will be a 25% restocking fee.  If postage was waived on an order, the amount of shipping that was waived will be applicable and deducted from the refund amount. This does not apply to returns for defect or due to an error on our part. In that case, we will be responsible for your return shipping costs and the cost of reshipping the item to you.  Be sure to follow our return shipping guidelines.

The refund shall be made in the same form of payment the original purchase was made. For example, the refund will be a credited back to the purchasing credit card, etc.  Please allow 4-8 weeks for the credit to be posted to your account.

Exchange policy:

For exchanges we will give you full credit towards another item, less shipping charge. 

Custom Order Guarantee:

Custom jewelry is items that our craftsmen make according to your requested specifications and not offered for sell in that exact form on our web site.  All custom orders have to be placed by phone and cannot be ordered directly online.  If it can be ordered directly online it isn't custom jewelry.  Custom ordered jewelry will require a signed agreement that lays out your specifications as we understand them.  Custom ordered jewelry is only guaranteed against defects.  Custom jewelry does include special sizes and special stone requests.  We cannot extend the same guarantee to pieces that we have customized for you according to your specifications.  All custom orders will require a 50% non-refundable deposit.  Custom orders can only be canceled if they are done so before the silversmith starts on the project.  Some custom orders may possibly be added to our stock if we are able to do so, however a 25% restocking fee will be charged.

Return Authorization number and guidelines:   

You must contact us by email for a Return Authorization number prior to returning the item.  This helps us keep our records straight and to apply the correct follow through should you be returning for a refund or exchange.  It is important that you obtain this return authorization number.  We reserve the right to not accept any returns without a return authorization code written on a copy of the original invoice and on the outside of the package, under your return address.  Please click on the mail box to the right to email us.

Returns should be sent to:

Southwest Affinity

P.O. Box 420

1385 U.S. Hwy 41A S

Dixon, KY 42409

All items must be returned in the original jewelry box and shipped back in protective packaging to protect the items from any damage, POSTAGE PREPAID VIA U.S. MAIL, FIRST CLASS CONFIRMED OR THE EQUIVALENT.  You may want to insure it for the FULL PURCHASE PRICE and have the package require a signature from us for your protection and verification of delivery.  In the rare event that the postal service does not return it to us in good shape or not at all, you will be protected against any loss if you follow these directions. 

Southwest Affinity will not be responsible for items lost or damaged during return shipping, so please insure for your own protection. Do not return any item(s) without contacting us for a return authorization number first.  We reserve the right to refuse delivery of packages sent without the return authorization number printed plainly on the package under the return address.  This number helps us to keep track of your return and make sure your instructions are carried out.  Thank you for your cooperation.

If you have any questions on our return and exchange policy or need help in figuring the cheapest and best way to return something, please feel free to contact us.  We will be happy to assist you.

Thank you,

Beverley and Curtis Jones

Owners

SouthwestAffinity.com has southwestern jewelry for all ages.

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