Our Guarantee, Return and Exchange Policy
Terms and Conditions, Disclaimers
30-day guarantee, lifetime guarantee from defect of items with the exception of moving parts, like watch heads. We give you our word and a virtual hand shake that if you are not totally satisfied we will refund your money. It is that simple! Our mission is to provide you with friendly service and quality, authentic, handcrafted southwestern jewelry, Native American made jewelry and artifacts. We guarantee our work, will do repairs if you have an accident for a minimal fee if not due to our negligence and have a one year warranty on watch heads. Many pieces are guaranteed for the life of the artist making it.
We have tried to take you back to a time when you knew the merchants by their first name and knew you could trust them for great customer service and quality products. Knowing that the Internet can be a rather impersonal place, owners, Beverley and Curtis Jones, feel it doesn't have to be that way. We try very hard to help you feel comfortable with your shopping experience with Southwest Affinity and want you to feel comfortable contacting us with any questions or concerns. For those of you that want a more detailed guarantee please look to the links below for assistance:
A standard jewelry item may be returned or exchanged for any reason, within thirty (30) days from the date the item was shipped provided the jewelry is returned in it's original condition along with a copy of the original invoice or a note with your name, address, phone number, and if possible invoice number and received no more than thirty (30) days from the original ship date (sorry no exceptions.) Please be sure to include a note stating the reason for the return and the action requested. All jewelry must be in new and in unworn condition, untarnished, without having been sized, damaged or altered in any way and you must have a return authorization number prior to shipping the returned item. Please review the return authorization number section before returning any products.
Southwest Affinity will refund the full purchase price of our standard item(s) returned LESS any shipping charges. If an item is special ordered for you and not part of our standard catalog items, there will be a 25% restocking fee. If postage was waived on an order, the amount of shipping that was waived will be applicable and deducted from the refund amount. This does not apply to returns for defect or due to an error on our part. In that case, we will be responsible for your return shipping costs and the cost of reshipping the item to you. Be sure to follow our return shipping guidelines.
The refund shall be made in the same form of payment the original purchase was made. For example, the refund will be a credited back to the purchasing credit card, etc. Please allow 4-8 weeks for the credit to be posted to your account.
We cannot accept returns of the following:
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Any item that is returned more than 30 days after delivery.
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Any item that is not in its original condition, has been altered, tarnished, damaged, or is missing parts.
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Post earrings, due to sanitation reasons and health laws that prohibit the resell of this style earring. Earrings on a wire are refundable because we are able to remove the French/Sheppard hook and replace it with new ones, however there will be a 20% restock fee to change out the wires.
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Items returned without a return authorization number.
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Some special order/custom orders (see custom order guarantee below)
Exchange policy:
For exchanges we will give you full credit towards another item, less shipping charge.
Custom jewelry is items that our craftsmen make according to your requested specifications and not offered for sell in that exact form on our web site. All custom orders have to be placed by phone and cannot be ordered directly online. If it can be ordered directly online it isn't custom jewelry. Custom ordered jewelry will require a signed agreement that lays out your specifications as we understand them. Custom ordered jewelry is only guaranteed against defects. Custom jewelry does include special sizes and special stone requests. We cannot extend the same guarantee to pieces that we have customized for you according to your specifications. All custom orders will require a 50% non-refundable deposit. Custom orders can only be canceled if they are done so before the silversmith starts on the project. Some custom orders may possibly be added to our stock if we are able to do so, however a 25% restocking fee will be charged.
Return
Authorization number and guidelines:
You must contact us by email for a Return Authorization number prior to returning the item. This helps us keep our records straight and to apply the correct follow through should you be returning for a refund or exchange. It is important that you obtain this return authorization number. We reserve the right to not accept any returns without a return authorization code written on a copy of the original invoice and on the outside of the package, under your return address. Please click on the mail box to the right to email us.
All items must be returned in the original jewelry box and shipped back in protective packaging to protect the items from any damage, POSTAGE PREPAID VIA U.S. MAIL, FIRST CLASS CONFIRMED OR THE EQUIVALENT. You may want to insure it for the FULL PURCHASE PRICE and have the package require a signature from us for your protection and verification of delivery. In the rare event that the postal service does not return it to us in good shape or not at all, you will be protected against any loss if you follow these directions.
Southwest Affinity will not be responsible for items lost or damaged during return shipping, so please insure for your own protection. Do not return any item(s) without contacting us for a return authorization number and shipping directions first. We reserve the right to refuse delivery of packages sent without the return authorization number printed plainly on the package under the return address. This number helps us to keep track of your return and make sure your instructions are carried out. Thank you for your cooperation.
If you have any questions on our return and exchange policy or need help in figuring the cheapest and best way to return something, please feel free to contact us. We will be happy to assist you.
We are hoping that you will never find the need for repairs, however, to be realistic we know that sometimes things may happen to your sterling silver jewelry. If you find the need for a repair to the jewelry that you have purchased through us, please contact us.
Terms and conditions and legal disclaimers we have to post for your reference:
Price guarantee, substitutions and shipping:
We have tried to keep our pricing competitive and to honor prices as posted. However, with the cost of silver, gold, and turquoise fluctuating daily; prices are subject to change without notice. We guarantee that we will not bill you more than 15% of the posted price. If the increase is more than 15% we will contact you for your approval prior to shipment. We reserve the right to substitute a similar item. If you do not wish to receive a substitution please let us know in the comment section of the order form.
Notice On Native American Made Products:
Most of the products on our website have been designed and hand-made by Native Americans and will marked as such. We are able to provide proper registration and their census number upon request. These pieces will come with a certificate of authenticity and will be marked as Native American made on our invoice.
We do have a few artists, such as myself, that regardless of bloodline, birth and heritage, are not legally allowed to call our art or jewelry Native American made. The U.S. Bureau of Tribal Affairs set forth laws and procedures that are very specific on what can be called Native American made and it makes it difficult for many true Native American artists to obtain the proper tribal enrollment identification and enrollment number. These items are not considered Native American made and will be listed as only American made. We do not import any of our jewelry.
We are required by law to provide this disclaimer:
If you do not receive a certificate of authenticity or if it is not stated it is Native American made on the invoice, the seller does not warrant or represent that any particular item which is sold or offered for sale herein is an authentic Indian art or craft as defined by the laws of the State of Arizona or New Mexico, the laws of the United States, or the laws of any other jurisdiction.
Click here for more information about buying Native American made: http://southwestaffinity.com/indian-made.htm
It is your sole responsibility, as the buyer, to know your local city, state, and national laws regarding shipments of items such as: Animal Claws, feathers, bones, hand made artifacts, and other related products. Contact your local officials about such laws prior to purchasing these items. Southwest Affinity cannot and will not be held responsible for any items that are taken by customs officials or quarantine agencies. If you are not sure who to contact we will try to assist you with that.
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